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Frequently Asked Questions


Top questions

We will use a wide range of sources appropriate to the candidate type to draw potential candidates from.

We will interview the candidates over the phone and get all the required information for you. Upon conducting this activity and having the candidates’ permission, we will send their resumes to you and upon your feedback we will schedule a telephone interview. You will have the contact details of the candidates to take things forward.

With your permission we will access your software to check reference and update the details. In instances where this data is unclear, we will go to the source to verify information.

We always try to hire recruiters who have experience in the relevant industry sector as it makes it easier for them to understand the industry specific terms and for our clients to train them. However, we utilize our own Training Academy where any specialist knowledge is missing. When we are putting a client’s team together, we invite the client to conduct the final interviews and select recruiters for their team so they will have an input to ensure they have the type of people they want working for them. We also provide ongoing training.

We sign a data protection agreement with our clients before entering into any agreement. We use bank-level security to keep your sensitive data safe across all the activities.

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Resume Processing & Formatting

The volume of resumes processed on an average per day by one person depends on multiple factors and can be discussed in further detail if needed.

With your permission we will access your system via VPN (Virtual Private Network) which will enable us to access the part of your system where your resumes are held that you would like us to work on.

This completely depends on the length and technical amendments on the resume. However, we will have weekly reviews and agree a benchmark for the activity.

At the point of implementation, we will obtain your permission to directly approach your candidates to request information to enable us to provide you with complete resumes.

We always analyse the volume of activity for every client before we get into an agreement, hence, depending on the number of urgent resumes you’d need to be formatted at one time, we would discuss and deploy personnel accordingly; i.e. after evaluating the volume and discussing your priority with you.

Yes, QX will skill code the candidates as per your requirement and the specific applicant tracking system (ATS) that you use. We train our resourcers to understand the resumes and key skills on their profile to input relevant skills on your ATS; this means your recruiters can conduct an improved search and match process to identify suitable candidates for their vacancies.

We sign a data protection agreement with our clients before entering into any agreement. We use bank-level security to keep your sensitive data safe across all the activities.

Resume & Candidate Sourcing

We have a standard reporting system which we can share with you as part of our management information.

We have a resume tracker in place which cross references details such as first name, last name, position, email, phone, mobile, postcode and remarks to ensure no duplicates occur.

The KPI’s for our resourcers are linked to the KPI’s of your recruiter; i.e. the quality of resumes sourced, interviews and placements made from the resumes sourced by the resourcer and will be agreed at the start of the process.

We leave this decision to our clients; we can send them on a real time basis or we can send them in batches.

If you have given us access and training, our sourcers will operate using your ATS which ensures consistency and accuracy of data and provides your recruiters with instant access to the data.

The number of resumes to be sourced per vacancy will depend on the “Vacancy Management Plan” and the “Job specification” provided by your recruiter, however, our resourcer will source as many resumes as they can which match the vacancy profile.

This will be dependent upon the type of vacancy and each recruiter will work as per instructions provided by your recruiter at the start of the day or as per the priorities given.

You are the master of your industry and our deliverables will depend to some degree on the knowledge shared by your recruiters to our resourcers. However, we ensure our resourcers receive detailed training in your industry.

We have an internal Recruitment Services Training Academy and all recruiters and resourcers receive extensive training on search procedure which includes ‘bulls’ eye’ deep web mining technique with 58 permutations and combinations. This training also includes ‘Boolean’ search which is not only useful in searching resumes from job boards, but also helps in unveiling the details of candidates from other sources such as blogs, LinkedIn profiles, podcasts and videos from across the Internet.

We will use a wide range of sources dependent upon your requirements, availability of candidates and location of candidates to ensure we provide the required volume and quality of candidates required.

Candidate & Database Generation

We will discuss your business development strategy with you and profile the type of candidate you require. We will then work through your database and assess, contact and reactivate the candidates where appropriate and thus turn it into a valuable asset for your recruiters to match vacancies to.

We will follow your standard process for checking references; for example, some of our clients use software such as PASS for pre-employment checks and the software can customize the number of times we should chase referees via email, phone, etc. and we simply use the same software.

With your permission we will access your software to check reference and update the details. In instances where this data is unclear, we will go to the source to verify information.

This completely depends on the factors such as type/level of vacancy, salary etc., however, we can set a benchmark from the historical data that your recruiters might have and set the benchmark as per industry standard.

We always try to hire recruiters who have experience in the relevant industry sector as it makes it easier for them to understand the industry specific terms and for our clients to train them. However, we utilize our own Training Academy where any specialist knowledge is missing. When we are putting a client’s team together, we invite the client to conduct the final interviews and select recruiters for their team so they will have an input to ensure they have the type of people they want working for them. We also provide ongoing training.

Recruitment Process Assistance

One of the skills we have is headhunting research and headhunting. We can provide further information regarding this if and when it’s required.

We will interview the candidates over the phone and get all the required information for you. Upon conducting this activity and having the candidates’ permission, we will send their resumes to you and upon your feedback we will schedule a telephone interview. You will have the contact details of the candidates to take things forward.

We will obtain all the relevant details that a recruiter in the US would get for you and this would be fully specified when we take the brief from you.

We will use a very wide range of sources appropriate to the candidate type to draw potential candidates from.

New to QX Recruitment Services USA

Your offshore resources will always work like any other next door team and you can connect directly over their desk phone or connect over a tele/video conference. You will also get a dedicated manager for your project which will also be the SPOC for all your queries. In case, you want to connect for any issues, our business heads are easily approachable and their contact details will be shared with you at the start of the project.

It is simple and secure to get started with us. Once we understand your requirement, we sign an NDA and discuss the scope of work. Upon finalization of the scope of work from both the parties, you can choose your team or we can build the offshore team dedicated to you and start working on your open requisitions.

QX Recruitment Services USA is top provider of offshore outsourcing services in India for full cycle recruiting functions including recruitment back office and admin support, resume sourcing, and candidate generation to staffing companies in the US.

“QX Recruitment Services had been successfully supplying a range of support services to another division in our group of companies.”
Sara James, Managing Director, Thornbury Nursing Services


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